Embassy Suites by Hilton Anaheim North

Company Information

Embassy Suites by Hilton Anaheim North
Anaheim, CA

Contact Information

Human Resources Department - Daniel Garcia

Responsibilities Include:

  • Provide Direct Support for Sales Managers & Director of Sales
  • Proficient in Sales Pro, Microsoft Word and Excel preferred
  • Type Contracts, Proposals, Banquet Event Orders and Group Resumes
  • Detail Rooms only Groups turned over by DOSM and Sr. Sales Manager
  • Input Group Reservations and Corporate Reservations
  • Send out Group Intro Letter and Group Questionnaire
  • Assist DOSM/Sr. Sales Manager with Group while on site 
  • Qualify Inquiries for Groups and Events
  • Process Group Commissions and Rebates
  • Create Group Master Account
  • Post and Audit Group Payments
  • Send out Reminder to Client regarding Payment Due and Rooming List Due Dates
  • Prepare for Group Arrival and Assign Group Rooms
  • Prepare and Send out Group Amenities
  • Update Amenity Spreadsheet
  • Transfer HRCC bookings to Group Master
  • Create and Audit SRP's for Preferred Accounts
  • Build Groups in R&I
  • Submit Daily Data for Hotel Adjustments
  • Submit FIT/Wholesale Blackout Dates
  • Add E-Events Inventory
  • Type Welcome Cards for GM
  • Create Flyers and Invoices 
  • Issue and Log all Gift Certificates
  • Open and Distribute Hotel Mail
  • Prepare Mail Check Register
  • Create Reader board Signs
  • Order Office Supplies
  • Submit Meeting Planner Points
  • Opening of Advance Deposit/House Accounts
  • Answer Incoming Telephone Calls

Requirements:

  • Exceptional customer service skills with a proven track record. 
  • Ability to effectively deal with internal and external guests, tact and diplomacy to defuse anger, Collect accurate information and resolve conflicts. 
  • Ability to read, listen and communicate effectively in English both verbally and in writing. 
  • Must be able to type a minimum of 35/40 words per minute. 
  • Flexible schedule with the availability to work both am/pm shifts, weekends and holidays. 
  • Must have good work history & positive references.
  • Must be a team player and have a can do attitude.